Frequently Asked Questions (FAQ)

General Questions:

1. What is Bar Setup and where are your products made?
   • Bar Setup is a company specializing in the production of cocktail stations and bar modules made from stainless steel. We take pride in manufacturing all our products in Europe using European raw materials and suppliers. Our commitment to quality craftsmanship and sourcing from reputable suppliers ensures that our products meet the highest standards of excellence.
2. How can I place an order?
   • You can easily place an order through our online store. Simply browse through our products, select the items you wish to purchase, and proceed to checkout. If you need any assistance, feel free to contact our customer support team.
3. Do you offer customization options?
   • Yes, we offer customization options for our products. If you have specific requirements or design preferences, please reach out to us, and we’ll be happy to discuss customization options tailored to your needs.
4. What other services do you offer?
   • With nearly 10 years of experience specializing in bars, we offer expertise in bar setup and design. Beyond our range of products, we also provide consultancy services, leveraging our extensive experience in building full bars. Whether you need assistance with a single cocktail station or require support for a comprehensive bar project, we’re here to help bring your vision to life.

Additional Services and Information:

1. Installation Instructions:
   • Our products will be sent entirely built, so you just need to place them in the desired position. There’s no need to construct the cocktail station. However, please note that you will require a plumber to connect it to the water inlet and outlet.
2. Maintenance Guidelines:
   • Stainless steel is highly resistant to water, but certain substances like chlorine can cause rust. We recommend avoiding chlorine-based cleaners and conducting a patch test with any cleaning solution on a discreet surface before using it on the entire product. Regular cleaning with a mild detergent and water solution, followed by thorough drying, will help maintain the appearance of stainless steel.
3. Payment Options:
   • All payments made through our online store are strictly secured, and we utilize Stripe for our online payments. Stripe is a trusted payment gateway known for its security and reliability. If you prefer not to pay online, please contact us, and we can send you an invoice. You can pay at least 50% upfront to commence production and settle the remaining balance when the product is ready for delivery.
4. Lead Times:
   • Our lead times typically range from 2-3 weeks from the date of the initial payment. After production, please allow an additional week for delivery.
5. Quality Assurance:
   • Before delivery, all our products undergo rigorous quality checks to ensure they meet our high standards of craftsmanship and durability. We take every precaution to pack our products securely to minimize the risk of damage during transit.